Field Service Engineer

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Zef Scientific Inc. requires a Field Service Engineer to perform services, repairs, maintenance, installations and upgrades for laboratory equipment. This position focuses on Liquid Chromatography and Mass Spectrometry instruments in the following industries: Biotech, Pharmaceutical, Medical Diagnostic, Academia, and Cannabis. Some of our major clients in the surrounding Toronto, Ontario area include Biopharma, which is in the Contract Research Organization Industry; Gamma Dynacare, which is in the Pharma and Clinical Industry; and SGS, which is in the Cannabis Industry. 

 

The candidate shall bring ZefSci hands-on field experience with the latest Liquid Chromatography and Mass Spectrometry technology with specific focus on Agilent and Sciex brand equipment. An ability to handle escalation calls and troubleshooting skills are an important aspect of conducting high level repair and maintenance for these specialized analytical equipment. 

 

This worker shall be based at 4000 Weston Road, Toronto, ON, M9L 3A2 and will require travel to onsite locations to service our clients in the surrounding metropolitan Toronto, Ontario area with occasional travels to London, Ontario. 

 

Major Job duties and responsibilities: 

  • Service our clients in the metropolitan Toronto, Ontario surrounding area and occasionally London, Ontario for repairs, maintenance, installations, upgrades and support for LC/ MS instruments;

  • Provide training and guidance to laboratory end users and troubleshoot these systems when problems arise;

  • Provide Agilent brand equipment training to other ZefSci Service Engineers servicing the metropolitan Toronto, Ontario surrounding area with occasional travels to London, Ontario;

  • In-house technical support on MS systems- training customers to familiarize them to our systems;

  • Report both internally and  communicate with potential customers, including assisting in technical sales processes;

Requirements (education, skills, training)

  • Completion of a minimum of two (2) years College level vocational training diploma in Digital Electronics or equivalent;

  • Five (5) years experience with instrumentation technology to verify and analyze the operational performance and quality of installed systems;

  • Knowledge of instrumentation technology and relevant professional experience with the operation, application and design of MS and instrumentation of products involving LC’s and sample handling equipment;

  • Three (3) years relevant field experience with Sciex as well as Agilent Technologies which are the main players in this field;

  • Advanced communication skills; 

  • Drivers License not essential but an asset;

Environmental working conditions:

  • The work environment can be quite noisy as a result of laboratory equipment. Workers are provided earplugs. 

Terms of Employment:

  • 1 year work contract. 

Wages:

  • Remuneration of 73, 939.20$ per annum;

  • That candidate shall be offered a performance target upon commencement of employment and if reached, will receive a bonus of 6, 000$.

Benefits package:

  • Complete Group Health Insurance Plan (Health, Dental & Vision) including Life, Dependent Life, AD & D and LTD.

Contact information:

Zef Scientific Inc.

1975 Hymus  Blvd., Suite 230,

Attn to: Patrizia Casazza

Administrative Operation Manager

Tel.: 514-685-1544 ext. 104 Fax.: 514-221-3613

Email: Patrizia@zefsci.com


 

ALL CANDIDATES MUST BE AUTHORIZED TO LEGALLY WORK IN CANADA